Refund policy

7. RETURNS AND EXCHANGES

7.1.   Products not eligible for returns or exchanges - The following products are non-refundable/non-returnable:

7.1.1.Any products which are/have been used, installed, and or damaged products;

7.1.2.All Electrical items

7.1.3.Tools

7.1.4.Special-order items or products made to the consumer's specifications;

7.1.5.Clearly personalized products;

7.1.6.Products which by reason of their nature cannot be returned;

7.1.7.Discontinued stock after such stock has been withdrawn, or

7.1.8.Products which are likely to deteriorate or expire rapidly;

7.2.   Conditions

At San Hima South Africa, we permit customers to cancel, return and or exchange certain products (refer to point 3.1 above), subject to the terms and conditions of this policy, within 30 (thirty) days from date of purchase of the Products on condition that:

7.2.1.All returns must be in the same condition that you received it in and must be of a satisfactory and resalable condition, and in the same undamaged and original packaging, and together with the original invoice;

7.2.2.  You will be fully liable, in terms of section 44(2) of the ECT Act, for the direct costs of returning the products, such as courier and/or shipping charges and or your own expenses if you elect to deliver the item to our premises.

7.2.3.Without limiting the generality of the a foregoing, San Hima South Africa shall not be liable to you or any third party for any loss or damage of whatsoever nature in the event that you request that an order be returned or exchanged. 

7.3.   How to cancel

7.3.1.If for any reason you would like to cancel an order this may be done by contacting our Customer Care Line at sales1@sanhima.co.za, or ‪+27 68 606 1829‬.

7.3.2.You may also return the product in person to our premises at 1 Cycad Heights, Bendor, Polokwane, 0699 at your own cost.

7.4.   Your refund

7.4.1.All items returned are subject to a minimum 15% restocking fee unless:

  • The product is defective;
  • The product is the incorrect specification and do not reasonably conform to the specifications of the customer’s original order;
  •  other arrangements were made at the time of purchase

7.4.2.A full refund of the purchase price will be processed within 30 (thirty) days of the date of your cancellation of the order;