Free shipping may be offered for orders over R2500 only in selected major towns and cities and it excludes large and heavy items.
Delivery cost depends on:
- the delivery option chosen, as well as
- where delivery is required.
- A surcharge will be included for deliveries to farms, remote hospitals, power stations and high risk town ships.
All delivery charges are subject to change without notice.
Delivery address
We can only deliver products to physical addresses within the borders of the Republic of South Africa. Regrettably, courier deliveries to a PO Box address are not possible.
We only deliver within business hours, i.e. there are no deliveries over weekends or on public holidays. Please take this into consideration when selecting your delivery address and select an address where someone can sign for the parcel during office hours.
San Hima South Africa assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by you. It is your sole responsibility to ensure that your delivery address is valid and entered correctly.
In the event that San Hima South Africa needs to cancel your order due to an invalid shipping address being provided, you will be refunded in store credit and will not be entitled to a cash refund.
Deliveries
Upon receipt of full payment:
- Deliveries to main centres will be made within 3-5 business days upon acceptance of your order;
- Deliveries to outlying areas will be made within 4-7 business days upon acceptance of your order.
Quoted delivery times are a guide only and while San Hima South Africa endeavours to meet the targeted delivery times, from time to time factors beyond our control can result in delayed delivery.
A unique order number will be communicated to you via email which can be used to track the status of your order.
Your deliveries will be made through our designated courier companies, including The Courier Guy. For information on their Terms and Conditions, refer to https://thecourierguy.co.za/.
Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.
We reserve the right to contact customers and arrange alternative delivery methods and timelines if their delivery address is remote or to cancel the order if delivery is not feasible.
If you choose Courier delivery, and nobody is present at the address at the time of delivery, our chosen courier will leave a calling card with their cell phone number on it to indicate that there was an attempted delivery and for you to phone to re-arrange delivery. If you don’t contact our courier, the courier will try once more the following day, where after the parcel will be sent back to their depot where they will attempt to contact you using the telephone number provided in the checkout process. Failing that, the parcel will be sent back to us where we will contact you to discuss potential re-delivery or collection at your own cost.
In order to safeguard your purchase, the courier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.
The courier will request proof of identity from the person receiving the parcel if this was indicated in the "notes" field of the order.
All parcels delivered will be secured in original packaging. Should this be broken or damaged, please contact our customer service centre at sales1@sanhima.co.za.
The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.
Proof of ID may be requested to verify authenticity of purchaser.
In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:
- Check the parcel in front of the driver and indicate on the courier's waybill (delivery documentation) whether there are any
- Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.
- breakages, and/or
- damages and/or
- items missing.
- Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.
Kindly refer to our Refund Policy for further information.
A delivery is considered complete as soon as the parcel is accepted by you or a nominated individual on your behalf at your specified delivery address. This also applies when the package has been handed over by the courier, as indicated in the courier’s tracking system.
If a package or packages is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal. This policy does not apply to any merchandise that is received defective or damaged.
San Hima South Africa reserves the right to refuse service, cancel orders and terminate accounts at the company's discretion.
